1. General Logistics & Scope

This Shipping Policy governs the delivery and transit procedures for products purchased on www.birchbedbracket.com, operating under the brand birchbedbracket. Our logistical framework is organized to serve customers across European jurisdictions, ensuring full alignment with applicable commercial regulations in Mexico and regional consumer protection requirements within Europe.

2. Dispatch Origin & Operational Address

• Dispatch Location: Dispatches are processed from our designated corporate and operational fulfillment coordinates located in Mexico.
• Brand Entity: birchbedbracket
• Official Domain: www.birchbedbracket.com
• Contact Support: bedside@birchbedbracket.com

3. Logistical Partners & Transit Duration

To ensure dependable transport to European destinations, we collaborate with premier international carriers including DHL, FedEx, and UPS Priority services.

• Standard Delivery Window: The estimated transit time for standard shipments is between 6 to 12 working days.
• Automated Tracking Notifications: To keep you fully informed, our system automatically transmits tracking updates to the electronic mail address provided at the time of your order across critical transit milestones, including order dispatch, arrival at primary logistical hubs, and the commencement of local final-mile delivery.

4. Delayed Shipments & Carrier Investigation

Should a customer’s order exceed the standard logistical delivery timeline, we will initiate a formal investigation with the designated international carrier. Upon the conclusion of the carrier inquiry and based on the factual circumstances identified, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.