1. General Provisions

These Terms of Service govern your use of www.birchbedbracket.com and your purchase of bedside furniture products. By accessing this website and placing an order, you agree to comply with these terms, which are structured to align with applicable commercial regulations in Mexico and consumer protection mandates in European jurisdictions.

2. Fulfillment and Delivery

We engage international logistical partners including DHL, FedEx, and UPS to facilitate the transport of goods to European destinations. Standard shipping duration is estimated between 6 to 12 working days. Upon dispatch and at critical transit milestones—including arrival at logistical hubs and commencement of local delivery—our system will automatically transmit tracking notifications to the electronic mail address provided at the point of order.

Should an order exceed the standard logistical timeline, we will initiate a formal investigation with the designated carrier. Based on the findings of such an investigation, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.

3. Risk of Loss

In accordance with European consumer protection directives, the risk of damage to or loss of the goods transfers to the consumer only upon the physical receipt of the items. We maintain responsibility for the condition of the goods until they are delivered to your possession.

4. Right of Withdrawal

European consumers are entitled to a 14-day ‘Right of Withdrawal’ from the date of receipt of the goods. You may exercise this right by notifying our support team at bedside@birchbedbracket.com. Upon exercise of this right, you are responsible for returning the items in their original state. Costs associated with the return shipment shall be borne by the consumer, unless otherwise specified by local regulation.

5. Product Damage and Discrepancies

Should you receive products that are damaged or possess inherent defects, please contact our support team at bedside@birchbedbracket.com. We require documented evidence, such as photographic proof, to assess the situation. Upon verification of the provided evidence, we will facilitate a refund or a replacement. For items confirmed to be damaged upon arrival, return of the physical item is not required; the submission of photographic evidence is sufficient for processing your claim.

6. Contact Information

For inquiries regarding these terms or your specific order, please contact us:

This document constitutes the governing terms for birchbedbracket (www.birchbedbracket.com).